Returns Policy

Returns, Refunds & Replacements

We offer a 30-day return policy from the date you receive your goods.

Change of mind: You are responsible for return postage. Goods must be returned in a resaleable condition with original packaging and accessories. You may open and inspect items as you would in a shop, but if goods are used or damaged beyond this, we may deduct an amount from your refund to reflect the loss in value.

Faulty or incorrect items: If your item is defective, damaged or not as described, please contact us within 7 working days of receipt at info@chronostraps.co.uk. We will arrange a refund or replacement and reimburse reasonable return postage costs.

Refunds will be processed within 14 days of us receiving the returned goods (or proof of postage).

Please ensure goods are securely packaged and sent using a trackable delivery method. We cannot accept responsibility for returns lost or damaged in transit.

How to Return Your Order

To start a return, please click here with your order number, or contact us at info@chronostraps.co.uk. Once your return is approved, we will provide the correct returns address and full instructions.

Please note: our correspondence address shown on this website is not a returns address. Please do not post returns there – items must be sent to the returns address provided when your return is approved, otherwise we may be unable to process your refund.

This 30-day return policy is in addition to your statutory right to cancel within 14 days under the Consumer Contracts Regulations 2013. See our Terms of Service for full details of your statutory rights.