Privacy Policy
Privacy Policy
This Privacy Policy explains how Chrono Straps UK collects, uses, and protects your personal information. It forms part of our Terms of Service and should be read together with our Returns Policy and Shipping Policy.
We are committed to maintaining the trust and confidence of our visitors and customers. We never sell, rent, or trade email lists or personal information with other companies for marketing purposes.
Visitors to Our Website
When someone visits www.chronostraps.co.uk, we use Google Analytics, a third-party service, to collect standard internet log information and visitor browsing behaviour. This includes:
number of visitors to each part of the site,
how visitors arrived at our site,
visitor country of origin,
device type, operating system and browser.
This information is processed anonymously and does not identify anyone. We analyse this data to improve our website and user experience.
For details on cookies, see our Cookies Policy section.
Registration & Account Creation
Our website is hosted by Shopify. You can browse without giving personal information, but some services require registration, such as:
receiving updates or product offers,
signing up to our newsletter,
placing an order.
As part of registration, we collect personal information including name, email, billing and delivery details, and contact number. This information is stored securely on Shopify’s servers.
We use this data to:
process and deliver your orders,
communicate updates or offers you’ve requested,
contact you if further details are needed,
ensure our records are accurate.
Newsletter & Marketing Communications
We use Shopify’s system to manage newsletters and process orders.
When you subscribe, you will be asked to confirm your registration. We gather standard statistics on email opens and clicks to improve our communications.
You can unsubscribe at any time via the “unsubscribe” link in our emails or by emailing info@chronostraps.co.uk.
Orders & Payment Processing
When you place an order, we collect and process:
name,
billing and delivery address,
telephone number,
email address,
order details.
This information is used to fulfil your order and provide customer service. Payment information is processed securely by Shopify Payments, PayPal, or other authorised providers - we do not store payment card details.
For more details, see Shopify’s Privacy Policy.
Social Media Features
We use social media widgets (Facebook, TikTok, Instagram, Twitter) to help you stay up-to-date with our products and news. These features may collect your IP address, the page you are visiting, and may set a cookie to function properly. For more details, see our Cookies Policy.
Legal Basis for Processing
We process your personal data on the following legal bases:
Contractual necessity - to process and deliver your orders.
Consent - for newsletter subscriptions and marketing.
Legitimate interests - to improve our website and protect against fraud.
Legal obligations - to maintain business and tax records.
Access to Your Personal Information
You are entitled to access, correct, or request deletion of the personal information we hold about you. You also have the right to object to processing or withdraw consent at any time.
To exercise your rights, contact us at info@chronostraps.co.uk.
Data Retention
We retain personal data only for as long as necessary:
Orders: 7 years (for accounting and tax compliance).
Marketing data: until you unsubscribe.
Website analytics: anonymised, retained for reporting purposes only.
Changes to This Privacy Policy
We keep this policy under regular review and will update it when necessary. Changes will be posted on this page, and material updates will be notified in line with our Terms of Service.
This policy was last updated: September 2025.
Contact Information
If you have any questions about this Privacy Policy or our use of your data, please contact us:
Chrono Straps UK
Email: info@chronostraps.co.uk
WhatsApp: +44 (0) 7774 235 446