Return Policies

Your satisfaction matters to us at Chrono Straps UK. This Refund Policy outlines our simple returns and refund process for watch straps and accessories, so you can shop with confidence knowing your purchase is protected.

We offer a 30-day return policy from the date you receive your goods.

Change of mind: You are responsible for return postage. Goods must be returned in a resaleable condition with original packaging and accessories. You may open and inspect items as you would in a shop, but if goods are used or damaged beyond this, we may deduct an amount from your refund to reflect the loss in value.

Faulty or incorrect items: If your item is defective, damaged or not as described, please contact us within 7 working days of receipt at info@chronostraps.co.uk. We will arrange a refund or replacement and reimburse reasonable return postage costs.

Refunds will be processed within 14 days of us receiving the returned goods (or proof of postage). Please ensure goods are securely packaged and sent using a trackable delivery method. We cannot accept responsibility for returns lost or damaged in transit.

To start a return, please click here with your order number, or you can contact us at info@chronostraps.co.uk.

This 30-day return policy is in addition to your statutory right to cancel within 14 days under the Consumer Contracts Regulations 2013. See our Terms of Service for full details of your statutory rights.

Shipping Policies

Chrono Straps UK offers fast and reliable delivery for all watch straps and accessories. This Shipping Policy provides clear details on our delivery options, estimated timescales, and costs to help you enjoy a smooth shopping experience across the UK and worldwide.

This Shipping Policy forms part of our Terms of Service. By placing an order with Chrono Straps UK, you agree to both this Policy and the Terms of Service.

Shipping & Delivery

We deliver to addresses across the UK, Northern Ireland, Europe and worldwide.

UK & Northern Ireland Delivery

Delivery is typically next working day subject to stock availability, but may take up to 5 working days. Small parcels may be sent via Royal Mail; larger orders via UPS or another courier.

We aim to deliver promptly, and in any event within 30 days of your order being placed, unless a longer timeframe has been agreed with you. Delivery dates are estimates only and delays outside our control (such as courier delays, weather, or customs) may occur.

For security reasons, first-time orders may need to be delivered to the billing address linked to your payment method. Subsequent orders can be delivered to an alternative address of your choice.

Risk of loss or damage passes to you once the goods are delivered to you (or a person nominated by you). Goods will not be left unattended unless you have provided express authorisation.

European & Worldwide Delivery

Orders are shipped via Royal Mail, UPS or DHL. European deliveries typically take up to 10 working days; worldwide up to 20 working days. Delivery times may vary depending on location.

IMPORTANT: If you order from outside the UK, you will be the Importer of Record and responsible for any customs duties, clearance charges and taxes in your country. Please check with your local customs office for details before ordering.